When you place an order, you have 24 hours to contact our Customer Support Team and request a cancellation or modification.
After 24 hours, we've already started working on your order and it is too late to cancel it or modify it.
To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.
To modify an order, please include all the details, of your order: order number, style, size, and color then specify the items you would like to change it for in your email and we'll do our best t help you!
Every single item on SHAPE meets COLORis custom printed just for you, and it will take us 2-10 business days to print and craft, also make sure your order is everything you hoped it would be prior to shipping.
Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates below.
In the unfortunate event that your high tops, low tops, sneakers, boots do not fit you absolutely properly, just shoot us an email with your order number and the size you need and we will be happily do a one time exchange for your proper size.
All other products are NOT eligible for a one time free size exchange.
*Please Note: This policy excludes errors made by customers when placing their orders.